- 5 stars: 1 (100%)
- 4 stars: 0 (0%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 star: 0 (0%)
I ordered 2 swirl pillar candles to decorate my newly built media wall. When they arrived, I noticed they were significantly smaller than described on the website. When I contacted Warm Warren London,they immediately resolved the issue. They told me due to a recent update on their website, there was a mix up and they not only offered to give me a full refund while allowing me to keep the candles, they also dispatched the candles I originally wanted which was more expensive. Their service was absolute 5 star and their candles, they smell amazing and look absolutely gorgeous! I can't wait to order again. Thank you so much
Thank you so much for your kind words, Marjan.
Whilst we’re sorry for the initial mix-up, we’re delighted we were able to put things right for you.
Thank you for your patience and understanding throughout the process.
We’re so pleased to hear the candles have found the perfect place on your media wall. We look forward to welcoming you back again in the future.
Warm wishes,
Warm Warren London