Shipping policy
At Warm Warren London, every candle is handmade with care and shipped directly from our studio in London, United Kingdom.
Processing Time
As each candle is handcrafted in small batches, please allow time for production and preparation.
• In-stock items are typically dispatched within 2–5 business days.
• Large orders, wholesale orders, personalised items, or made-to-order products may require additional production time.
• Any extended processing times will be clearly communicated where applicable.
You will receive a shipping confirmation email once your order has been dispatched.
Shipping Destinations
We currently ship to the United Kingdom, Europe, the United States, and selected international destinations.
If your country is not available at checkout, please contact us at:
📧 info@warmwarren.com
Estimated Delivery Times
Delivery times are estimates and may vary depending on destination, customs processing, weather conditions, and courier performance.
United Kingdom
2–4 business days after dispatch
Europe
5–10 business days after dispatch
United States
7–14 business days after dispatch
Rest of the World
10–20 business days after dispatch
Please note that delivery times are estimates and are not guaranteed.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or local handling fees imposed by the destination country.
These charges are the responsibility of the customer.
Warm Warren London is not responsible for customs delays, import charges, or additional fees applied by local authorities.
Lost, Delayed, or Missing Parcels
If your order appears delayed, lost, or has not arrived within the expected delivery timeframe, please contact us at:
📧 info@warmwarren.com
We will work with the shipping carrier to investigate and assist in resolving the issue wherever possible.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping details are accurate at the time of purchase.
Warm Warren London cannot be held responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible after placing your order.
Contact Us
If you have any questions regarding shipping, delivery, or tracking information, please contact:
Warm Warren London
24 Brandon Road - Sutton, London
SM1 1RP - United Kingdom
📧 info@warmwarren.com
